What payment methods are available?

You can use one of the following payment methods: Credit card (Mastercard, Visa, American Express) PayPal In any case, those payment methods shown to you when initiating the payment process are those which are currently available: Payment Page  

How can I redeem a voucher?

To redeem a voucher, proceed as follows. log in to Haushaltshilfe24. click on"Upgrade to premium" at the top right. click at the bottom on "Click here to redeem your voucher". enter your voucher code confirm by clicking on "Redeem". Your voucher amount will be deducted from the total amoun

What is the satisfaction guarantee and when can I claim it?

With Haushaltshilfe24, private individuals and companies can find a suitable domestic help. We believe that this should be possible for everyone quickly and easily. Therefore, we offer a satisfaction guarantee for premium members: We will refund your money for your premium membership if you are n

Why can it take several days before my premium membership is activated?

Your premium membership will be automatically activated when we receive your payment. Some banks need up to 5 days to process a payment, e.g. if there is a weekend in between. Therefore, especially when paying in advance, it may take a few days until your premium membership is activated. To use y

I received an e-mail about a special promotion, but the prices are without discount. What can I do?

Every e-mail with a special promotion contains the "Redeem discount" button. Important : You can only redeem the discount if you click on the "Redeem discount" button. You will then be taken directly to the payment page and will see the price and the discount. To redeem the discount, proceed a

Failed Payment

What do I have to do when my payment has failed?