Frequently asked questions

General questions

If you cannot log in:

  • Check whether you have entered your username correctly.
  • Pay attention to lower-case and upper-case letters and check whether caps-lock is on.

If you are still unable to log in, you can request a new password here.

  • The e-mail may be in your spam folder. Look in your e-mail account's spam folder and mark the e-mail as "Not spam".
  • You may have entered your e-mail address incorrectly during the registration process and the e-mail may have been returned to us. Register again and look out for typos!

There are free and fee-based services. For those looking for a job, the service is free of charge for limited options. Employers can also register for free in order to gain a picture of the available applicants. Any subsequent contact is subject to a fee.

No, we treat your data as confidential and do not pass it on. You will not be sent offers from third parties without your express consent.

There could be several reasons for this.

  • Not everybody reads their e-mail every day, with some only checking their account once a week.
  • The recipient has already found an appropriate solution and has forgotten to deactivate his or her profile.
  • The recipient is on holiday.
  • Unfortunately the recipient is not sticking to our rules and is leaving messages unanswered.

To delete your account, proceed as follows:

  1. Log in at
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Click on the “Delete account” link

Your account has now been completely deleted. You cannot reverse this step.

To change your notification settings, proceed as follows:

  1. Log in at
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Deactivate/activate the option "Please notify me about new members in my area"

To change your e-mail address, proceed as follows:

  1. Log in at
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Alter your e-mail address and save the change

You will subsequently receive a message with an activation link for the new address.

Questions from employers

You can use one of the following payment methods:

  • Credit card (Mastercard, Visa, American Express)
  • PayPal
  • EPS transfer (only for households)

In any case, those payment methods shown to you when initiating the payment process are those which are currently available:

Payment Page


After initial contact has been established between you and your future employee, there are additional safety precautions which you should observe:

  • When selecting the household helper, ask for references and certificates.
  • Arrange a "trial session" with your preferred individual during which you are at home while the desired work is performed. This allows you to immediately clear up and any uncertainties and answer any questions.
  • Before selecting your household helper, obtain references from former employers.

No, unlike with other providers there are no subscription traps with us. When your fee-based premium membership expires, it will automatically be converted into a free basic membership. No additional fees will be charged.

Try again by changing the criteria for your search. For example, enter a higher value for the maximum distance. Search for a household helper.

In this case, please delete your account and re-register as an employer as described.
It is only possible for employers to contact household helpers and vice versa. Check whether you have mistakenly registered as a household helper instead of as an employer. If this is the case, please delete your account and re-register as an employer.

Questions from household helpers

Every registration is subjected to a multi-step quality assurance process. Furthermore:
  • No personal information such as surname, telephone numbers, address nor email will be disclosed
  • Inappropriate content can be reported using the provided link in the profile

  • Inform somebody you know that you are going to visit a potential employer for the first time.
  • Also ask for references, i.e. make contact with former employees so that you can gain a picture of the family prior to the first visit.