Contact us
How can we help?
If you haven't found the answer to your question in our frequently asked questions write to us. We will usually get back to you within two working days.
Charlotte
Head of Customer Success
Common questions
We are asked these questions particularly often. Perhaps yours is among them:
I cannot log in or have forgotten my password. What do I need to do?
If you cannot log in:
- Check whether you have entered your username correctly.
- Pay attention to lower-case and upper-case letters and check whether caps-lock is on.
If you are still unable to log in, you can request a new password here.
I have registered but have not received an activation e-mail. What do I need to do?
- The e-mail may be in your spam folder. Look in your e-mail account's spam folder and mark the e-mail as "Not spam".
- You may have entered your e-mail address incorrectly during the registration process and the e-mail may have been returned to us. Register again and look out for typos!
Is the service subject to a fee?
There are free and fee-based services. For those looking for a job, the service is free of charge for limited options. Employers can also register for free in order to gain a picture of the available applicants. Any subsequent contact is subject to a fee.
Which means of payment are accepted?
You can use one of the following payment methods:
- Credit card (Mastercard, Visa, American Express)
- PayPal
- EPS transfer (only for households)
In any case, those payment methods shown to you when initiating the payment process are those which are currently available:
