I have selected 2-3 top candidates. How do I decide now?
After the successful initial contact between you and your future cleaner, ask for references and work certificates. If you still have a good impression, arrange an initial interview and an appointment for a trial assignment. It is best to be at home while the work you want is being done. This way yo
Do I have to pay for a trial assignment?
It is best to agree in advance with your domestic helper if and how much you should pay for the trial assignment. Usually 30-60 minutes are enough to determine the quality of the work. If the trial work takes longer, you should of course pay for it.
I have found the right domestic helper. What happens next?
First of all, congratulations on finding a suitable domestic helper!
The next step is to hire your new domestic helper and clarify the details with her, such as salary level, working hours, vacation time, etc. It's best to record this information in an employment contract.
What is the best way to introduce my new domestic helper?
During the introduction, it is important that your new domestic help quickly finds their way around. Therefore, address topics such as:
What chores should be done?
Are there sensitive objects that need to be handled with special care?
Where will cleaning materials, irons etc. be kept?
What is the quickest way to find the right domestic help?
Before you start looking for a suitable domestic helper, think about the type and duration of the tasks involved. Does the domestic help need special previous knowledge or a lot of experience?
Once you have a concrete picture, you can start your search on Haushaltshilfe24 and create a job offer.
How can I save suitable candidates on my favourites list for later?
You can save suitable candidates in your favourites list for later. This way you can compare suitable domestic helpers and choose the best ones. If you want to save a domestic helper in your favourites list, click on the heart symbol on the profile picture.
You can find your favourites list later l
How does the contact between me and the domestic help work?
If you want to get in touch with domestic helpers, a small fee is charged. After that, you can use our platform to its full extent: You can send unlimited messages, answer applications and view entire profiles and documents of the domestic helpers. You can write to suitable domestic helpers via the
I cannot contact a domestic helper. What do I have to do?
To contact domestic helpers and respond to applications, you need to be a premium member. Find out more about the many benefits of premium membership and our conditions here: View conditions
If you are already a premium member, please check if you have signed up as a domestic helper by mistake. If
There are very few domestic helpers in my area. What can I do?
Enter a higher value for the maximum distance when searching. This will increase your search range.
Why is no one applying to my job offer?
The more complete your job offer is, the more likely you are to receive suitable applications. Because: The domestic helpers would also like to get a complete picture of you so that they can apply for suitable jobs. So check your job offer first and fill it out as completely as possible:
Do I have to search through domestic helpers myself or is it enough to just look at the applications for my job offer?
After your registration, you will usually receive suitable applications within a few minutes. Very often there are already suitable candidates and you do not have to look any further. However, if you find that you have received too few or no suitable applications, it may be worthwhile to start your
Why do I get unsuitable applications?
The more detailed and accurate your job offer is, the better domestic helpers can assess whether it is a good fit for them. We therefore recommend that you fill out your job offer as precisely as possible in order to receive suitable applications.
Useful additions to your job offer would be:
How does the automatic cancellation function work?
If you are not interested in an application, you can use the automatic rejection function. This way you do not have to formulate a rejection yourself. The domestic helper receives a message from us and knows that you are not interested.
To send an automatic rejection, proceed as follows:
Where do I see sent messages?
You can view your sent messages at any time in your personal message area. To do this, proceed as follows:
Log in to Haushaltshilfe24.
Open your messages.
Click on "Inbox" and select "Sent".
Here you will find all your sent messages.
I receive e-mails with the subject "You have received a new message on Haushaltshilfe24". How do I read these messages?
To read messages in your mailbox on Haushaltshilfe24, proceed as follows:
log in to Haushaltshilfe24.
open your messages.
new messages are marked with a red circle.
click on a message to read it.
How do I enable/disable e-mail notifications that there are new members in my area?
You can activate or deactivate e-mail notifications at any time. To do this, proceed as follows:
Log in to Haushaltshilfe24.
Click on "Edit" in the "Notifications" area.
Check or uncheck the option "Please notify me when there are new members in my area".
How can I rate my domestic helper on Haushaltshilfe24?
To rate a domestic helper on Haushaltshilfe24, proceed as follows:
Log in to Haushaltshilfe24.
Open your inbox and go to the chat with the person you want to rate.
Click on the button "Rate".
Give your star rating and enter a comment.
Confirm with "Publish".