As a marketplace, it is crucial for us that both sides - households and cleaners - can not only find each other on Haushaltshilfe24, but can also do so safely and with confidence. For this reason, we attach great importance to the topic of security.
We want you to feel safe and comfortable in your home. We know how difficult it is to let another person or company into your private sphere.
That is why you will find helpful information, recommendations and reviews of domestic helpers on our platform. This way, you can choose a suitable domestic helper with confidence.
Our task is to give you security and trust. This is how we ensure this on Haushaltshilfe24:
Haushaltshilfe24 makes it easy for you to find out more about a cleaner before you book them. Compare the detailed profiles of the cleaners: hourly wages and ratings with testimonials help you decide which cleaner suits you best.
Manual profile check
Both the job offers of the searching households and the profiles of the cleaners are checked manually by our customer service. Suspicious job offers and profiles are proactively deleted. Should a problem arise, our customer service works day in and day out to ensure that every single case and misunderstanding is quickly resolved.
We offer cleaners a free verification option to clearly confirm their identity. The customer identification is based on the same technology that banks or public offices use. Here, the person's photo ID is checked for authenticity. This is how we ensure that the profiles are real people.
Reliable customer service
If a user behaves in an untrustworthy manner, you can report the profile in question. We will then check the profile and block the suspicious person if necessary.
Cleaners and households can contact us at any time to clarify any questions that may arise. We answer every user enquiry within 1-2 working days. In doing so, we point out the relevant legal provisions and give cleaners and households tips on how to find solutions in the event of a conflict.
We are happy to support you in finding solutions, as long as this is not legal advice.
Finding domestic help is easy
From cleaning lady to garden helper: With us you will find a large selection of domestic help throughout Austria. Get started straight away and receive the first applications within a few hours.